Refund policy

As outlined in the Exceptions / Non-returnable Items section, we cannot accept returns for products in the Bath & Beauty, Candles, and Gift Sets collections. However, if you are still unsatisfied for any reason, you may request a return within 14 days of receiving your item.

To be eligible for a return, your item must be in the same condition as when you received it—unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at hello@theweebits.co.uk. Note that returns should be sent to the following address: 5 York Rd, Edgbaston, Birmingham, B16 9HX.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please be aware that items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always reach us at hello@theweebits.co.uk.

Merchandise eligible for return or exchange must be:
- New, unused, and in good condition.
- Include all original hangtags, packaging, and components.
- Accompanied by a proof of purchase (order confirmation email or number).

Please note that all SALE or discounted items are not eligible for return or exchange.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the issue and correct it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalised items), and personal care goods (e.g., soaps, shampoos, and beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please get in touch.

Unfortunately, we cannot accept returns on SALE items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-day Cooling Off Period:
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard return policy, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@theweebits.co.uk.